Senior International Customer Success Manager

The organisation

This highly driven organization is at the forefront of the B2B Digital Transformation (CMS/DXP). For the past 8 years, they've been providing a single, unified platform to create and optimize the digital channels of their clients. Their platforms helps support and enhance existing sales and business models. It also supports the creation of new sales and business models by helping launch new products, services and test new strategies.

For the last couple of years, the company is growing with double digits YoY and does not show signs of slowing down.  

Culture based on trust, autonomy and transparency is what they strongly stand behind. 

The position

Do you enjoy working with large enterprise clients on complex problems, being a trusted advisor to your clients and have an impact on influencing internal growth? Do you have an affinity with tech and software development too? This fast-growing PaaS scale-up is looking for a Sr. International Customer Success Manager. 

Tasks & responsibilities

As the new Senior in the Customer Success department, you will join a team of 5 and will be sparing and reporting directly with the VP of CS. 

• Responsible for setting up a regional plan for international CS regions and execute on this
• Have a customer centric mindset and aim to be a trusted advisor to the customer
• Capture feedback (good and bad) so that we continue to improve our products and service as we grow
• Actively work on improving product knowledge and improving technical understanding
• Follow set activity plan for KPIs to be met

Candidate profile

• 3+ years of experience in SaaS CS/Consulting
• Technical background  ideally in the CMS / DXP space
• You are fluent in English, both verbally as in writing and must be located in the Netherlands
• Spanish proficiency is a big plus 
• Excellent communication and listening skills 

The offer

• Salary up to €90K in base + bonus
• An great office and working environment with a lot of flexibility in terms of home/office policy (up to 90% remote working) 
• Opportunities to grow with the company
• 25 holiday days and flexible working hours 

Interested?

You can apply to this position by using the link below.