Senior Director Administration Operations

Salary undisclosed

The organisation

Our client is a provider of financial services and a European market leader in its segment. The company employs several thousands of employees. 

Tasks & Responsibilities

  • Lead administration operations team of 500-1000 FTE; focus on quality, efficiency and effectiveness.
  • Head Management Team of the unit, coach and guide managers, communicate the organizational culture.
  • Ensure the long-term vision, formulate strategic goals and develop policy frameworks for the business department.
  • Evaluate and monitor implementation of multiannual plan and policies.
  • Preparation and realization of multiannual budget.
  • Identify relevant internal and external developments; translate these into opportunities, threats and strategic policies.
  • Support development of Continuous Improvement plan and ensure the realization of the plan and the targets set.
  • Co-design and carry out Change within the business in accordance with the vision and objectives.
  • Management of SLAs and responsible for achieving KPIs.
  • Practice continuous Lean Six Sigma and maintain high quality of services.
  • In charge of smooth processing of vast amount of financial transactions and excellent functioning of the supporting call centre.
  • Build and maintain internal and external relationships; influence and guide them to contribute to a positive image of the organization.

Candidate profile

Background and Experience

  • Master’s degree is required. An additional MBA or other post graduating degree will be considered a plus
  • Minimum of 15 years work experience, ideally partly gained within financial institutions. Good track record and progressive career development
  • Extensive knowledge of the financial sector and its changing internal and external developments
  • Experience in leading large teams of professionals, consisting of at least 200 employees
  • Track record in implementing and managing continuous improvement
  • Experience in managing SLAs and developing KPIs (dashboards)
  • Excellent communication skills in Dutch and English, both oral and written

Essential Personal Qualities

  • Entrepreneurial leader with vision and board presence
  • Good change manager, able to carry others with him and not afraid to take drastic measures when needed
  • Helicopter view and vision on relations between financial, legal, communicative, ICT and execution aspects
  • Driven, decisive and makes an impact
  • Results and solution oriented, proactive, strong execution power
  • Integer and ethical
  • Inspiring people manager and relationship builder. Bringing people together
  • Capable of maintaining and influencing large network of relations
  • Bridge builder in both strategic and operational sense
  • Ability to build trust within the company
  • Strong communication and presentation skills


You can apply to this position by using the form below. For more information, please contact Hans Jonkers or Anisha Wai at +31 (0)20 69 71 410.

We cannot share more information until a NDA has been signed by the candidate. Only candidates redeemed suitable will be asked to sign such NDA. Reference and diploma checks are standard part of the procedure.

Deze procedure is gesloten (11-09-2013).

Over deze headhunter - Kienbaum

Wij zijn een Duits, innovatief familiebedrijf met 32 kantoren in 18 landen. In de ruim 20 jaar dat Kienbaum actief is op de Nederlandse markt, hebben we langlopende samenwerkingsverbanden opgebouwd met small tot large-sized multinationals, familiebedrijven, Venture Capital/Private Equity (VC/PE) en digitale start-ups.
Wij werken toegewijd aan het succes van uzelf en uw organisatie, voortbouwend op vertrouwensrelaties en ondersteund door onze internationale expertisenetwerken.


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