Senior Manager Operations

The organisation

Catawiki is the most-visited curated marketplace in Europe for special objects, offering over 65,000 objects for auction each week. The objective of Catawiki is to provide an exciting and seamless experience to all customers for buying and selling special, hard-to-find objects. Founded in 2008 with a mission to make special objects more accessible, Catawiki now offers over 600 auctions each week, across multiple categories such as collectables, art, design, jewellery, watches, classic cars and more.

The Catawiki organization evolves around the technological platform where the products are auctioned on one hand and the commercial operation centered around the sellers of objects on the other hand. Providing a consistent journey in terms of touchpoints to all sellers requires an extremely high focus on operational excellence and integrated communication across the various functions and teams. The Senior Manager Operations will be the spider in the web when it comes to aligning and optimizing the seller experience and facilitate to drive the best sales results possible.

The position

Catawiki is Europe’s fastest growing online auction platform which helps over 10 million people to discover new treasures every month. Business is growing fast and Catawiki is ramping up, with a solid basis put in place, the objective is now to delight Catawiki sellers and engage them in the best way possible. The Senior Manager Operations will be responsible to ensure the commercial teams have all the capabilities they need and work with a fully integrated approach to live up to this promise.

Tasks & responsibilities

The Senior Manager Operations reports to the Senior Director Commercial Operations and will work on two main objectives; firstly, ensure the commercial departments have all the capabilities they need to engage with the sellers in order to enhance strong relationships driving sales. Secondly, secure a fully integrated seller journey across the various category teams who are in contact with sellers.

In order to identify capabilities, it is important to have an open mind-set and collaborative spirit since the Senior Manager Operations will be working with the various Business Units, Sales, Categories, Tech Department and Expert Teams. The main domains where commercial development is focusing on is generating new business and identifying new seller segments. Understanding what is needed from a commercial point of view, designing opex tools, sales planning processes and sales performance measurement tools, validate them with key stakeholders and implement them requires a sharp eye, smart thinking and strong influencing skills.

“The Senior Manager Operations we are looking for, needs to be curious, robust and cool headed. He/she need to be steadfast in challenging the status quo, defining a strategic direction, and getting buy in from General Managers and Sales Directors to be able to implement new ways of working and improvement plans” – Eleonore Mouy, Senior Director Commercial Operations

Safeguarding a fully integrated seller journey, means that all contact points the organization has with sellers are consistent, from the first contact of a new seller with Sales and the Object Experts to Legal, Customer Service and Financial, along the full journey the Catawiki brand experience needs to feel consistent, trustworthy and safe.

The Senior Manager Operations brings all commercial elements together aligns them and empowers other functions within the organization to move in synch and unlock their full business potential.

Since the commercial department is evolving, in this management role the Senior Manager Operations will have the opportunity to grow and manage a team of operations professionals. He/she will also be involved in change management projects impacting the Sales and Category organizations.

Candidate profile*

• Over 7 years’ experience
• In driving operational excellence
• In Tech environment
• Stakeholdermanagement
• Enabler

* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you’re not sure about the criteria, we still want to hear from you.

Interested?

You can apply to this position by using the link below. Catawiki is working with Top of Minds to fill this vacancy.